Guarantee conditions
A promise, defined before the work begins.
Only an outcome expressly marked as guaranteed in your signed Brand Squared proposal is covered. The signed proposal always controls.
Last updated · 22 August 20261. Eligible engagements
A guarantee applies only to the specific Amazon bestseller, speaking opportunity or media-placement outcome identified in a signed proposal. General visibility, follower growth, impressions, leads, revenue or timing estimates are not guaranteed unless explicitly written into that proposal.
2. The outcome and measurement
The proposal will define the qualifying outcome, target market or category, evidence required and measurement period. Comparable media or stage opportunities count only where the proposal expressly allows them.
3. Client participation
Eligibility depends on timely access to accurate source material, attendance at agreed sessions, approvals within the stated review windows, truthful claims, reasonable availability for media or stage opportunities and completion of agreed launch or distribution actions.
4. What can pause or void coverage
The guarantee may be paused or cease to apply where the client materially changes the scope, misses approvals or deliverables, rejects work or opportunities that meet the agreed criteria, publishes outside the agreed process, supplies inaccurate information, or where a platform, publisher or event changes its rules after work begins.
5. Claim process
If the defined outcome is not achieved within the agreed measurement period, the client must notify Brand Squared in writing within fourteen days and provide the reasonable information needed to verify eligibility. Brand Squared will respond after reviewing the complete engagement record.
6. Remedy
Where a claim is valid, the remedy is the refund or alternative remedy stated in the signed proposal. It is limited to fees identified as covered by that guarantee and excludes third-party costs, taxes, advertising spend, travel, platform fees and consequential loss.
7. No substitute for the proposal
This page is the public framework, not a standalone offer. A guarantee does not exist until the covered outcome, obligations, period and remedy are recorded in a proposal signed by both parties.